Denver Recovery Center values your privacy, and we work to do everything we can in order to protect you. Generally speaking, any information we gather is only used by us to help you. We don’t in general share or sell your information to other organizations for any sort of commercial purpose. And we don’t form special relationships with ad server companies.
In specific, we do collect email addresses from people who contact us through email, or when email address information is volunteered through surveys or site registrations. Any email address information we collect is not sold or shared with any other organization for a commercial purpose. In addition to the email address rules, we also do not set cookies for your web browser. All it takes to stop receiving email from us in future this to contact us via email and let us know. If you provide us with your physical address, we may contact you through mail to share information about new service, new products, or new events. If you wish to stop receiving these mailings, please call us via phone with your exact name and address. We can quickly and easily remove you from the list.
If you give us your telephone number through site registrations or emails, we may contact you in order to share information about new opportunities or new events that are in the upcoming future. If you do not wish to receive these kinds of calls, please contact us via phone or email with your full name and phone number.
We work hard to maintain transparency and openness when it comes to privacy policies and changes. So if our privacy policy ever changes, or if new circumstances or products lead to using customer information in new or unanticipated ways, we may update the privacy policy. This is a natural process, because privacy policies can’t possibly include every unanticipated situation. If any of our information-using or -sharing practices change at any time in the future, we will post the policy changes on our website in order to notify you. We’ll also give you the option of opting out any new uses. That means that if you are concerned about your customer information, you should check our website periodically. Calling us at the number provided is how you prevent your information from being used for purposes that are outside the scope of the reasons for which it was originally collected.
If you’re ever curious about the contact information we have about you, we can provide that on your request. You can access that information by writing to us.
Our security policies follow the appropriate safeguards and measures at our physical facility to avoid the loss, leaking, alteration, or misuse of information. Any concerns about our security or privacy policies, or if you believe that our policies are not being followed, can be addressed by contacting us via phone or mail.
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY
This notice is effective as of June 01, 2019.
USES AND DISCLOSURE OF HEALTH INFORMATION
Denver Recovery Center is committed to protecting the privacy of the personal and health information we collect or create as part of providing health care services to our clients, known as “Protected Health Information” or “PHI”. PHI typically includes your name, address, date of birth, billing arrangements, care, and other information that relates to your health, health care provided to you, or payment for health care provided to you. PHI DOES NOT include information that is de-identified or cannot be linked to you.
This notice of Health Information Privacy Practices (the “Notice”) describes Denver Recovery Center’s duties with respect to the privacy of PHI, Denver Recovery Center’s use of and disclosure of PHI, client rights and contact information for comments, questions, and complaints.
PRIVACY PROCEDURES AND LEGAL OBLIGATIONS
Denver Recovery Center obtains most of its PHI directly from you, through care applications, assessments and direct questions. We may collect additional personal information depending upon the nature of your needs and consent to make additional referrals and inquiries. We may also obtain PHI from community health care agencies, other governmental agencies or health care providers as we set up your service arrangements.
Denver Recovery Center is required by law to provide you with this notice and to abide by the terms of the Notice currently in effect. Denver Recovery Center reserves the right to amend this Notice at any time to reflect changes in our privacy practices. Any such changes will be applicable to and effective for all PHI that we maintain including PHI we created or received prior to the effective date of the revised notice. Any revised notice will be mailed to you or provided upon request.
Denver Recovery Center is required by law to maintain the privacy of PHI. Denver Recovery Center will comply with federal law and will comply with any state law that further limits or restricts the uses and disclosures discussed below. To comply with these state and federal laws, Denver Recovery Center has adopted policies and procedures that require its employees to obtain, maintain, use and disclose PHI in a manner that protects client privacy.
USES AND DISCLOSURES WITH YOUR AUTHORIZATION
Except as outlined below, Denver Recovery Center will not use or disclose your PHI without your written authorization. The authorization form is available from Denver Recovery Center (at the address and phone number below). You have the right to revoke your authorization at any time, except to the extent that Denver Recovery Center has taken action in reliance on the authorization.
The law permits Denver Recovery Center to use and disclose your PHI for the following reasons without your authorization:
For Your Treatment: We may use or disclose your PHI to physicians, psychologists, nurses and other authorized healthcare professionals who need your PHI in order to conduct an examination, prescribe medication or otherwise provide health care services to you.
To Obtain Payment: We may use or disclose your PHI to insurance companies, government agencies or health plans to assist us in getting paid for our services . For example, we may release information such as dates of treatment to an insurance company in order to obtain payment.
For Our Health Care Operations: We may use or disclose your PHI in the course of activities necessary to support our health care operations such as performing quality checks on your employee services. We may also disclose PHI to other persons not in Denver Recovery Center‘s workforce or to companies who help us perform our health services (referred to as “Business Associates”) we require these business associates to appropriately protect the privacy of your information.
As Permitted or Required By The Law: In some cases we are required by law to disclose PHI. Such as disclosers may be required by statute, regulation court order, government agency, we reasonably believe an individual to be a victim of abuse, neglect or domestic violence: for judicial and administrative proceedings and enforcement purposes.
For Public Health Activities: We may disclose your PHI for public health purposes such as reporting communicable disease results to public health departments as required by law or when required for law enforcement purposes.
For Health Oversight Activities: We may disclose your PHI in connection with governmental oversight, such as for licensure, auditing and for administration of government benefits. The Arizona Department of Human Services is an example of an agency that oversees Denver Recovery Center‘s operations.
To Avert Serious Threat to Health and Safety: We may disclose PHI if we believe in good faith that doing so will prevent or lessen a serious or imminent threat to the health and safety of a person or the public.
Disclosures of Health Related Benefits or Services: Sometimes we may want to contact you regarding service reminders, health related products or services that may be of interest to you, such as health care providers or settings of care or to tell you about other health related products or services offered at Denver Recovery Center. You have the right not to accept such information.
Incidental Uses and Disclosures: Incidental uses and disclosures of PHI are those that cannot be reasonably prevented, are limited in nature and that occur as a by-product of a permitted use or disclosure. Such incidental used and disclosures are permitted as long as Denver Recovery Center use reasonable safeguards and use or disclose only the minimum amount of PHI necessary.
To Personal Representatives: We may disclose PHI to a person designated by you to act on your behalf and make decisions about your care in accordance with state law. We will act according to your written instructions in your chart and our ability to verify the identity of anyone claiming to be your personal representative.
To Family and Friends: We may disclose PHI to persons that you indicate are involved in your care or the payment of care. These disclosures may occur when you are not present, as long as you agree and do not express an objection. These disclosures may also occur if you are unavailable, incapacitated, or facing an emergency medical situation and we determine that a limited disclosure may be in your best interest. We may also disclose limited PHI to public or private entity that is authorized to assist in disaster relief efforts in order for that entity to locate a family member or other person that may be involved in caring for you. You have the right to limit or stop these disclosures.
YOUR RIGHTS CONCERNING PRIVACY
Access to Certain Records: You have the right to inspect and copy your PHI in a designated record set except where State law may prohibit client access. A designated record set contains medical and billing and case management information. If we do not have your PHI record set but know who does, we will inform you how to get it. If our PHI is a copy of information maintained by another health care provider, we may direct you to request the PHI from them. If Denver Recovery Center produces copies for you, we may charge you up to $1.00 per page up to a maximum fee of $30.00. Should we deny your request for access to information contained in your designated record set, you have the right to ask for the denial to be reviewed by another healthcare professional designated by Denver Recovery Center.
Amendments to Certain Records: You have the right to request certain amendments to your PHI if, for example, you believe a mistake has been made or a vital piece of information is missing. Denver Recovery Center is not required to make the requested amendments and will inform you in writing of our response to your request.
Accounting of Disclosures: You have the right to receive an accounting of disclosures of your PHI that were made by Denver Recovery Center for a period of six (6) years prior to the date of your written request. This accounting does not include for purposes of treatment, payment, health care operations or certain other excluded purposes, but includes other types of disclosures, including disclosures for public health purposes or in response to a subpoena or court order.
Restrictions: You have the right to request that we agree to restrictions on certain uses and disclosures of your PHI, but we are not required to agree to your request. You cannot place limits on uses and disclosures that we are legally required or allowed to make.
Revoke Authorizations: You have the right to revoke any authorizations you have provided, except to the extent that Denver Recovery Center has already relied upon the prior authorization.
Delivery by Alternate Means or Alternate Address: You have the right to request that we send your PHI by alternate means or to an alternate address.
Complaints & How to contact us: If you believe your privacy rights have been violated, you have the right to file a complaint by contacting Denver Recovery Center at the address and/or phone number indicated below. You also have the right to file a complaint with the Secretary of the United States Department of Health and Human services in Washington,D.C. Denver Recovery Center will not retaliate against you for filing a complaint.
If you believe your privacy rights have been violated, you may make a complaint by contacting Linda Potere, HIPAA Privacy Officer at (561) 738-1369 or the Secretary for the Department of Health and Human Services. No individual will be retaliated against for filing a complaint.
The U.S.Department of Health and Human Services
200 Independence Avenue, S.W.
Washington, D.C. 20201
Toll Free: 1-877-696-6775
INFORMATION WE COLLECT AUTOMATICALLY
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser, if you allow, that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. We utilize plug-ins to improve our website functionality and performance for a better user experience. Some of these plug-ins use the Stackpath Content Delivery Network (CDN). Stackpath may store web log information of site visitors, including IPs, UA, referrer, Location and ISP info of site visitors for 7 days.
You can set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. You can also reset your browser, or enable a private browsing mode, to refuse all cookies. However, some website features or services may not function properly without cookies.
We have enabled the Google Analytics cookie that allows us to better understand who our users are. When your browser allows, this cookie collects and reports back any demographic and interests information available in the cookie. The data collected can include, but is not limited to, age, gender, and interest categories. Not all users may have demographics associated with them, so these reports may only represent a subset of users and may not be representative of the overall site composition.
We do not identify users or facilitate the merging of personally identifiable information with non-personally identifiable information collected through any Google advertising product, third-party cookie or feature unless we have received robust notice of, and the user’s prior affirmative (i.e., opt-in) consent to, that identification or merger.
Site visitors can opt-out of the Google analytics and re-targeting features we use by visiting either:
• https://optout.networkadvertising.org/
• https://tools.google.com/dlpage/gaoptout/
CALIFORNIA RESIDENTS
1. Personal data collection; deleting; opting out
You have the right to request and obtain from us, once a year and free of charge, a list of third parties, if any, to which we have disclosed certain personal information about you during the preceding calendar year for third parties’ direct marketing purposes.
You may request, up to two times a year, that we disclose to you the categories and specific pieces of personal information that we have collected about you, the categories of sources from which your personal information is collected, the business or commercial purpose for collecting your personal information, the categories of personal information that we disclosed for a business purpose, any categories of personal information about you that we sold, the categories of third parties with whom we have shared your personal information, and the business or commercial purpose for selling your personal information, if applicable.
Subject to certain conditions, you may request deletion of your personal information collected or maintained by us (e.g., where you think that the information is inaccurate or unlawful). Please note that there are various lawful reasons why we may not be in a position to erase your personal information – for instance, (i) where we have to comply with a legal obligation, (ii) in case of exercising or defending legal claims, or (iii) where retention periods apply by law or policies.
For requests under this Section 6, please send a request to [email protected] with the subject heading “California Privacy Rights” or contact us using the information in Section 9 below. In your request, please attest to the fact that you are a California resident and provide a current California address for our response. Please be aware that not all information sharing is covered by the CCPA requirements and only information on covered sharing will be included in our response. To protect the privacy of your information and account, we are required to verify all requests. You have the right to exercise your rights described above free from discriminatory practices prohibited by California law.
2. Designating Agent
You may designate an authorized agent to exercise your rights above. We reserve the right to require verification of your authorized agent’s identity and authority, which may include:
• Verification of your identity
• A power of attorney pursuant to California Probate Code sections 4000 – 4465 or otherwise sufficient in our discretion to establish your authorized agent’s authority; and/or
• Your authorized agent’s valid government-issued identification or other proof of identity acceptable to us in our sole discretion
CHILDREN’S PRIVACY
The content and services provided through the Website is intended for a general audience. We do not knowingly collect, use, or disclose personal information from children under the age of 13 without prior parental consent, except as permitted by the Children’s Online Privacy Protection Act. If you are a parent who consents to the collection of personal information from your child, you agree that your child may use all of our Services and that we may collect, use, and disclose your child’s personal information consistent with this Policy.
OPT-IN AGREEMENT – TELEPHONE NUMBER
By entering and submitting your telephone number, you authorize Denver Recovery Center (or its agents), to make telemarketing calls and send marketing text messages to the telephone number entered/provided to us, including the use of an automatic telephone dialing system, pre-recorded and/or artificial voice, and bulk SMS/MMS messages. Entering and submitting your telephone number and agreeing to this consent is not a condition of purchasing services through us. If you do not wish to receive sales or marketing calls or texts from us, you should not submit your number. You understand that your mobile phone service provider may charge you fees for calls made or texts sent to you, and you agree that we will have no liability for the cost of any such calls or texts. At any time, you may withdraw your consent to receive marketing calls and text messages by contacting us. Alternatively, to stop marketing text messages, simply reply “STOP” to any marketing text message that we send you.
QUESTIONS ABOUT OUR PRIVACY POLICY
If you have any questions about this Policy or our Website, you can contact [email protected].
Remember, personal information provided by you via general email inquiries to the Company’s website, such as your email address, is used to respond to your inquires in the ordinary course of business and is not shared with third parties.
If you wish to be removed from our database, please let us know by sending an email notification to [email protected] and advise us that you would like to unsubscribe.